No clear moment when onboarding clicked for me
I started the training with hopes to quickly get going with WFHI software. At first, the initial signing-up and invoicing steps seemed straightforward; the dashboard loaded smoothly, and the database feature promised to organize my calls better. But as I moved into onboarding and training sessions, I felt stuck. The instructions for using the calling tools and dialer weren’t as clear as I expected. Manual explanations and videos didn’t sync well. Automatic updates kept popping up but often reset my preferences, causing confusion. I reached out to telephonic support multiple times but the assistance felt patchy. Sometimes responses were delayed, and the help provided didn't always match my specific questions. Days went by, and I still didn’t feel confident enough to fully use the system. The onboarding flow lacked the smooth push I needed to get comfortable. Instead of clicking into place, everything felt half-set and unreliable. I’d say the process took longer than it should have, and I probably couldn’t call it ‘ready’ even now. For me, the whole experience was frustrating and missed the mark in helping me start efficiently.