No clear moment when I felt onboarded
Getting started with the training was far slower than I expected. From signing up to actually starting the training modules, the waiting and the delays were frustrating. The onboarding didn’t have a smooth flow; key bits of info arrived randomly rather than logically sequenced. It felt like I was stumbling through the setup without proper guidance. Even the telephonic support took time to get back to me. The dialer and calling tools weren’t introduced properly, so I struggled to figure them out weeks in. The automatic updates made things glitchy at first, adding to confusion. The database system setup was complex without much help. I’m grateful at least the invoice and payment process was mostly straightforward, so I knew what was going on there. But overall, I never had a moment where I thought, “Okay, now I’m ready.” Instead, it was a slog of partial info and weak support. It took far longer than it should have to get any real traction in using the software and training properly, and I’m still not fully comfortable with where things stand.