no clear moment of connection with support
The training and onboarding process lacked responsiveness from the team. I reached out several times with questions but hardly got any prompt or helpful feedback. It was frustrating and made it difficult to move forward with confidence. The resources felt generic and not tailored, so nothing really clicked for me here at all. The few times I managed to contact support by phone, the assistance was just okay but often not enough to solve my issues completely. Overall, it did not feel like anyone was really invested in helping me through the training journey. The onboarding flow seemed rushed with no proper follow up. Due to this lack of engagement, I struggled to fully adopt the software. Although the invoicing and sign-up process was fine and smooth, it wasn't enough to make up for the support shortfalls. This experience didn’t create a strong impression and I would hesitate to recommend based on training and response alone.