No clear answers, no real assistance in sales process
I was genuinely hopeful WFHI would offer the responsiveness promised during initial inquiries, especially since I was evaluating multiple options. What I expected was timely, clear communication to guide me through the purchase decision, yet what happened was quite the opposite. The sales team seemed difficult to reach and when I did get through, answers were vague and often left me confused about crucial features like the database integration and the real nature of training support. Compared to other platforms I'd checked, where at least basic customer service was consistent, this felt lacking. The sign-up and payment processes were also delayed because I had to chase reminders and resubmit details multiple times without much help. I was expecting more streamlined onboarding instructions after purchase, but instead, the preliminary setup felt disjointed, and the communications did not always address my specific questions about invoicing or software access. This experience left me frustrated and hesitant to proceed further. It hardly prompted any confidence about the automatic updates or the reliability of the dialer tools, since I wasn't sure if I would get help when needed. The lack of promptness and clarity was a significant downside, and it clearly did not meet my expectations for a professional remote workflow solution. Ultimately, I decided not to move forward with WFHI primarily because of this disconnect from the start.