Nice support, but missing some clearer callbacks
I reached out to support a couple of times during onboarding and while they were quite helpful, I did feel like each time I had to explain my issue from scratch. The telephonic support was friendly and patient, which I appreciated, and they gave me the steps to resolve my problem. Still, it would have been great if there was some smoother follow-up or scheduled callbacks to avoid waiting when you need additional help. I think if this was improved, I would feel even more confident reaching out again next time I get stuck. The communication was clear enough, but a little more proactive help would lessen my stress. The sign-up and payment process went smoothly, and I liked how automatic updates kept the software relevant without extra effort from me. Overall, I would not hesitate to get help again when needed, but just wish the experience felt a bit more continuous and less stopping-and-starting. The support was definitely the kind where I could ask for guidance again and trust they’d assist, but a more streamlined process for repeat help is what was missing for me.