Nice setup but missed ongoing follow-up details
So, I was going through the sales and pre-purchase discussions, and one thing I noticed was that the software setup felt mostly like a one-time deal. You sign up, get the database set, and the calling tools ready, but it felt like there wasn’t much clear guidance on managing ongoing updates and training refreshers afterward. Sure, the onboarding was helpful, and the initial setup was pretty smooth, but it left me wondering how much of the time I would need to spend repeatedly learning new features or adapting to automatic updates. The invoicing and payment process was straightforward, which I appreciated, but the point about ongoing maintenance felt missing during the pre-purchase talks. The training sessions were okay, though I felt they could have emphasized continuous learning support. It wasn’t a big problem, but thinking back, I would’ve liked some more information on how the software’s evolving workflow would be communicated or assisted over time. Overall, a solid product to start with, but maybe a bit short on what happens after the initial setup. So yeah, useful but could have been clearer on the ongoing expectations and support.