Nice quick reply, but some answers were missing
I found the sales and pre-purchase communication quite responsive overall. When I first reached out, I was pleasantly surprised by the quick reply I got via the chat tool, which gave me the information I needed about the WFHI training and software features. That particular moment reassured me a lot. But later on, when I had more detailed questions about how the calling tools and database features would integrate with my existing workflow, the responses got a bit vague. I didn't get all the clarity I hoped for, especially regarding the ongoing updates and support options. The invoicing and payment process explanation felt a little generic, which left me wondering about certain specifics. While the initial contact was very positive, the follow-up could have been a bit more thorough in covering all aspects clearly before I made my final decision.