Nice overall but expect some hiccups along the way
I'd explain to a friend that this software and training package is pretty solid overall, but not without its small annoyances. The sign-up and invoicing procedure went smoothly, which helped set a positive tone. Once I started using the calling tools and dialer, things mostly worked as expected, though I did encounter a few glitches where calls cut off or the database didn't refresh on time. When these issues showed up, I found telephonic support helpful but not instant—there was some waiting, so patience was necessary. The automatic updates were useful in fixing bugs quickly which I appreciated. On the downside, the training was comprehensive but occasionally a bit too generic, and some steps felt repetitive. Still, the balance between the positives and the minor issues left me feeling that this is a good choice for someone willing to tolerate occasional small problems in exchange for a robust remote workflow setup.