nice balance but definitely room for improvement
Starting with the sales process, I thought it would be easy to figure out all on my own, but I definitely needed some help to understand the details, especially with the billing and features included. The staff were pretty friendly when I called, but sometimes it felt like we circled back to the same things which was a bit frustrating. On the bright side, once I got going, the training and software itself were actually straightforward to use. I liked how the database and dialer worked well together, though occasionally the interface felt a little clunky. I’d say the automatic updates generally helped, but sometimes they would reset some settings, which meant a quick call was needed to support. What was good though was that the invoicing and payment processes were mostly clear, making renewal uncomplicated. So overall, the experience had some hiccups mainly around pre-purchase info and some minor software quirks, but I found the support and features worthwhile. Given this, I’d probably seek help again next time because the software isn’t always intuitive, but the assistance feels reliable enough to make it manageable.