Next time I might want some more detailed onboarding support
The onboarding and training with WFHI went fairly well overall, without major issues. I managed to get through the initial tutorials about using the dialer and database features, and the software’s automatic updates didn’t trip me up. That said, I noticed I might benefit from some extra help during the training next time, especially for the parts involving the telephonic support tools which seemed less intuitive at first. The steps were clear but a bit fast-paced, so a little more time or resource to revisit tricky sections would be welcome. It’s not that I struggled badly, just that I think additional support during those moments would make the experience less stressful and more confidence-building. I expect I’ll reach out or revisit training when I onboard again, just to ensure I’m up to speed without extra hassle. Overall, a positive start but with room to make things easier for users who might need it.