Next time I’ll need more help because onboarding missed basics
The training I received was quite rushed and too concise. Many parts were skimmed through, and it left me feeling like I didn’t fully grasp the essentials. There was not enough detailed guidance on how to use the dialer effectively or navigate the database, which I consider basic information I should have had. As a result, I anticipate needing additional support or possibly repeating some steps next time I onboard. There simply wasn’t enough time to cover everything thoroughly or enough materials for self-study afterward. The telephonic support was somewhat helpful but not enough to fill the gaps from the initial training. I expected a more comprehensive onboarding experience that could leave me self-sufficient for future use. Unfortunately, it fell short, so I won’t feel confident handling it on my own again anytime soon. That’s a key missing element in their onboarding approach that really matters to me.