Next time bhi nahi poochungi support ko
Maine jab pehli baar WFHI ki telephonic support ko call kiya, toh wo interaction meri liye bahut disappointing thi. Support wale ne mujhe itna complex lagaya, jaise wo meri madad karne ki jagah mujhe aur confuse kar rahe ho. Maine poora process samajhne ki koshish ki, par unke tareeke se software ke kisi bhi feature ke baare mein clarity nahi mili. Baaki sab chize mujhe khud se samajhni padhi, kyunki unhone mujhe sahi guidance nahi di. Jab maine unse dialer aur calling tools ke baare mein sawaal pucha, toh unka jawaab ya toh vague tha ya fir sad he confused tha, mujhe lagta hai ki unka training level bhi utna accha nahi tha. Aisa laga ki support system bas formality ke liye bana hai, asli madad nahi milti. Main definitely agle baar kisi mushkil baat ke liye unse sampark nahi karungi, kyunki mujhe lagta hai waqt barbaad hoga. Software mein kai bugs bhi aaye, par support ne unko follow up karne mein meri madad nahi ki, iss wajah se main system ka use karne mein kaafi pareshaan thi. Overall, yeh experience itna achha nahi raha ki main support ke bina next time bhi khud se sab kar payi.