Never really got the hang of support, no real breakthrough moment
I was genuinely excited at first to get everything up and running with the WFHI software, expecting things to fall into place quickly. However, from the start, the support experience was slow and somewhat disappointing. Calls to the support team took longer than I was looking for, and the guidance on setting up the calling tools wasn't clear for me. I waited through multiple sessions hoping the system would simply click with my work approach, but that moment never came. The automatic updates didn't seem to make much difference either, and the database feature felt complicated without much help. Signing up went fine but just getting fully operational didn't pan out. Overall, I had no real breakthrough where everything started working smoothly, which left me feeling quite frustrated with the process.