never really got going with the sales process
I was honestly quite surprised by how slowly the whole pre-purchase and sales experience moved. From the very start, signing up felt longer than expected without much clarity on the next steps. The invoicing and payment procedure took more time than I anticipated, and I was left unsure whether my software access was fully activated or stuck somewhere on hold. Trying to figure out how the calling tools or the dialer integrated with the database wasn’t straightforward before I had the software in hand, and the telephonic support seemed tied up often or unable to provide immediate answers. It felt like the automatic updates might have been helpful but without clear onboarding, I didn’t see their benefits. After waiting and planning to start, I didn’t truly get going with the software as intended, something I hadn’t expected from the beginning of the process.