Never really got going after all the waiting
My experience with the sales and pre-purchase process left me quite frustrated. Initially, I spent a lot of time gathering information from the website, only to find that the details weren’t very clear on what exactly I needed to do next. I signed up and waited for confirmation, but that took several days longer than I'd anticipated. After finally receiving access credentials, the onboarding seemed complicated with little guidance on how to start the calling tools properly. I reached out to support but responses were slow and often didn’t address the specific issues I had, leaving me unsure if I was doing things right. Given the delay in getting started and the trouble accessing the features I paid for, I ended up abandoning the setup without using the software for any meaningful work. The initial promise of a seamless process was not met in any way, and the long waits before I could even begin were a big part of why it never got moving.