never really clicked with their onboarding, felt kinda meh
Okay so I started with the onboarding and training, and honestly, the whole responsiveness thing was kinda lacking. I get that people can be busy but waiting for answers for stuff that seemed pretty basic isn't cool. They did have some helpful pointers in the training videos which I can appreciate, at least something was well made. But whenever I tried reaching out to ask questions, responses were slow or not very detailed which made me feel stuck a bit. It's like you’re learning new software but without much direct help when you hit a snag. I guess the moment it really did not click was when I needed clarification on using the dialer with the database and got no useful answer for days. It ended up feeling like I was just supposed to figure it out on my own. Overall not terrible but I didn’t get the smooth welcome experience I hoped for. I was hoping for more active guidance initially, so I’m currently unsure if this will get better or if I’m just not the right fit for how they handle onboarding.