never really clicked, had to figure most on my own
My experience with the training and onboarding was frustrating from the start. There was an assumption made that users would figure a lot of the setup by themselves, which was not my experience. The training materials provided were minimal and hard to follow without hands-on guidance. The dialer setup didn’t work as expected initially, and while I struggled, I found there wasn’t much telephonic support that made a real difference. Automatic updates happened quietly, but they didn’t seem to help in clarifying anything or making the platform easier to use. I expected that signing up and the initial invoicing would be straightforward, but even small tasks needed more effort to confirm than I anticipated. Overall, the process never fully clicked for me because I was left to teach myself most of the software's workflow. This made it hard to develop any confidence or efficiency in using the product as intended. I tried to reach out for help but felt that support was either delayed or not very useful in solving the practical problems I encountered. So in the end, I struggled to get the foundation right during onboarding, and that setback carried through the rest of my attempt to work with the platform.