never quite clicked with the onboarding process
I was expecting to get the hang of the training and onboarding smoothly, but it clearly didn’t work out for me. The step-by-step guides seemed fine at first, but the moment I tried to actually connect the dialer with my existing database, things got confusing. The instructions didn’t quite cover the hiccups I ran into, and the software’s automatic updates changed some of the menu layouts mid-training, which made me lose my place. Though support was available, I felt I needed more in-depth help than I got through the phone calls—they didn’t quite explain things at my pace. As a result, I’m not sure I’d be able to manage the onboarding by myself next time if I had to reset or use the system on another device. The calling tools didn’t feel very intuitive while I was still setting up contacts, especially with the way the database feature loaded. I think this experience is partly because of my own difficulties adapting, but honestly, I expected more effective training aids to make this easier. For now, I don’t feel confident about going through the process again without extra guidance.