Never quite clicked for me despite multiple tries and calls
The frustrating thing about this whole experience was that I just could not get the software fully up and running for my needs. I kept trying to set up the database and dialer but felt stuck by the time I reached the mid-onboarding steps. The telephonic support was at least polite, but each call involved waiting on hold and starting the explanation from the beginning as if they didn’t recall prior conversations. It took multiple sessions over many days, yet I could not get past certain glitches or unclear instructions that slowed me down constantly. Unlike other platforms I’ve used, this one didn’t have much flexibility or quick answers to help troubleshoot my specific problems. Despite the automatic updates being described as helpful, they sometimes altered interfaces making it harder to follow established guidance. Overall, the moment when things finally clicked never came for me, only growing confusion and delays. The invoicing and payment process was straightforward but that was the only thing about this that worked smoothly. I’m left feeling this platform just wasn’t the right fit for how I like to work remotely and support just wasn’t responsive enough to make a difference.