1 out of 51 of 5Verified customerSupport and communication
Never got the support I needed, totally lost by the end
I was hopeful when I first reached out to telephonic support, but from the very beginning, things felt off. The representative spoke in circles and didn’t seem confident about the issues I was facing with the dialer and the database synchronization. I tried explaining my problem multiple times, but by the end of the call, I still didn’t understand what was going on or how to fix it. The automatic updates seemed to make things worse, not better. It was clear to me that I wasn’t being guided properly, and that left me feeling very uneasy about relying on this software going forward. I expected help but ended up more confused than ever before.