Never got past confusion during onboarding and training
I found the training and onboarding through WFHI frustrating because it did not handle errors or setbacks well at all. When I encountered problems early on, such as issues with accessing the database feature and setup of the calling tools, the system was not equipped to guide me through resolving them. The automated parts of the training felt rigid and lacked adaptability or additional explanations when something went wrong. I repeatedly reached out to support, but the help was slow and did not always address my concerns clearly. The step-by-step onboarding process did not include much opportunity for feedback or adjustment along the way, leaving me stuck for long periods. Attempts to use the dialer during these struggles were unsuccessful and contributed to a poor overall experience. The moment it would have clicked for me was never really reached because ongoing issues remained unsolved. I ended up feeling disappointed that the training and onboarding were not more flexible or communicative when difficulties arose. This affected my confidence severely and made the entire process worse than I had anticipated based on initial impressions.