Never expected such poor follow-up from sales
I tried to use your software daily after sign-up but every day it kept acting up in different ways. The dialer was unreliable, calls dropped randomly and frequently. Your supposed “Automatic updates” didn’t improve the problem; sometimes they made the system worse. Database syncing lagged behind badly, which disrupted my workflow significantly. Even after multiple calls to your support team, I didn’t get a consistent or useful response. The telephonic support was supposed to help but often left me waiting or gave answers that didn’t fix my issues. The sign-up and payment process itself was okay, but once I started using the product, you let me down. I expected better from a paid software and training service. I also noticed that the invoicing was slow, and follow-ups from your billing team were confusing at times. This is the one part that made me doubt the entire product: the lack of reliability and poor communication during regular use. If the day-to-day system cannot support stable calling or database access, what good is it? This experience was frustrating and made me lose confidence in your company.