Never again, the support was disappointing
I was initially hopeful when I started looking into WFHI's software and training because their features seemed promising. However, my experience with their responsiveness was very frustrating. On one occasion, I asked a specific question about the dialer functionality and waited several days without a clear answer. When I finally got a response, it was generic and did not address my issue. Other times, calls to their telephonic support would drop or get ignored, leaving me unsure about how to proceed. The onboarding process promised clarity but left me with more confusion, especially about how updates would be applied automatically. The sign-up and payment processes were straightforward, but that did little to offset the frustration from support. Given how key good support is in understanding new software, this was a big letdown. I do not plan to go through this again because every time I needed help, I felt stranded. It’s possible other users might have better luck, but for me, it was a cycle of waiting and vague answers. Even though the features sounded useful on paper, the lack of timely, helpful responses means I wouldn’t recommend it or try to use it again myself.