Neutral verdict on sales process handling issues
My experience with the sales and pre-purchase process was quite mixed. The straightforwardness of the sign-up and invoicing process was definitely a plus and made the initial steps easy to follow. However, when certain unexpected issues arose during setup, particularly with integrating the dialer tool into my existing workflow, the response was slower than I anticipated. While support was eventually helpful and understanding, it took several follow-ups and a fair amount of wait time before the problems were fully addressed. Additionally, some aspects of ongoing maintenance after purchase were not clearly communicated upfront, which left me unsure about what to expect in terms of regular updates or technical assistance. That said, once everything was resolved, the software itself performed as intended, and the training materials were quite useful in getting familiar with the features. Overall, I remain neutral in my view of the sales and pre-purchase handling since the positives balance out the difficulties and delays experienced during the process.