Neutral: training was ok, some self work needed
The training and onboarding process provided a decent amount of helpful information, but I found myself needing to figure out quite a bit on my own as well. Initially, the training materials covered the basics clearly, which was useful for getting started with the software and understanding the general workflow. However, when it came to the more detailed features, such as navigating the database or using the dialer efficiently, the instructions were less thorough. I had to spend extra time experimenting and searching through help articles by myself. On the plus side, the webinar-style sessions gave some practical insights and the support team was responsive when I contacted them for clarifications. Nonetheless, because I expected a more structured and hands-on onboarding experience, I felt a bit overwhelmed at times having to piece things together independently. Overall, I think the training was halfway between sufficient and insufficient. Those comfortable with technology may find it adequate, but newcomers might have some frustrations. After working through the learning curve, I feel able to use the software competently. So, considering both the positives and the negatives, I’d summarize the experience as fairly average.