Neutral experience, would seek help next time
My onboarding and training experience left me somewhat undecided about the overall process. While some aspects of the software and training were clearly explained and I could manage the basic functions on my own, there were several instances where I found the database integration and use of calling tools confusing. Despite referring back to the training material, I still feel I would require assistance next time for more complex tasks or updates. Invoicing and payment processes were straightforward, but the automatic updates occasionally caused minor disruption to my workflow. Telephonic support was available but response times varied, which was frustrating. Given this, while I could get through the initial setup with some effort, I would definitely prefer to have support on hand for future sessions to avoid losing time. Therefore, my verdict is mixed; useful yet requiring improvement in consistency to be seamless.