Neutral experience; will I need support next time?
My experience with the sales and pre-purchase phase was fairly neutral. The sign-up and payment process worked as expected, so there was no hassle there. However, I found myself needing help to understand some product features even after the initial explanation, which made me wonder if I would need assistance each time I use the software. The invoicing was clear and arrived promptly, which was a plus. The database and calling tools looked technologically sound, but I wasn't confident enough to handle all the settings on my own. Even though the training had given a decent start, I might still reach out for support. Overall, the tools do their job, but I am not sure how independent I will feel for the long term. That leaves me in a position where buying again might depend on how soon I get comfortable using the system without extra help. Hence, my feeling about the sales and pre-purchase is mixed because it was fine, but left some doubts about self-reliance later on.