Neutral experience - had to figure much of it myself
My experience before purchasing was neither particularly good nor bad. The sales team provided basic information about the software and the services available, but I found myself doing a lot of research on my own to understand exactly how the features would fit my needs. The sign-up and payment process were standard, with clear invoicing, which I appreciated. However, details about training and ongoing support were less well explained, so I had to deduce much of the workflow through trial. The automatic updates seemed promising but I wasn’t fully confident about how they’d affect my setup over time. Overall, I think I needed a bit more guidance before buying. It wasn’t a bad process, but definitely not entirely straightforward either. Hence, I remain mixed about the level of support I received before making a commitment.