Needed to figure out way too much myself
Overall, using the software felt frustrating because I had to work out so many things on my own. The training was limited and not very intuitive in guiding me through the important features like the dialer and database capabilities. Automated updates sometimes caused confusion instead of clarity, as new features were introduced without clear explanations. Support was slow to respond whenever I had questions, and telephonic help was hard to access in a timely manner. While signing up and paying invoices were straightforward processes, everything beyond that required a lot of trial and error. I honestly expected a much smoother journey especially given the service is paid. The lack of proactive assistance made it feel like I was left alone with a complicated tool, which is disappointing. I hope they improve the onboarding resources because right now it’s a struggle for new users.