Needed to figure out half of it solo
Honestly, when I first started the training and onboarding, I thought it’d be pretty straightforward but it turns out I had to figure out a fair bit by myself. The tutorials covered the basics, which helped in getting the software installed and set up, but for the more specific parts, like managing the database or using the dialer effectively, I relied a lot on trial and error. The automatic updates also threw in some curveballs where things changed without much notification, so I had to spend extra time adapting. The sign-up and payment process was easy enough, that part was smooth, but the training left a bit to be desired in terms of detail. I did appreciate that the telephonic support was responsive when I got stuck, even if it wasn’t always deep enough to solve everything right away. All things considered, I think I’m getting the hang of it, but definitely put in a bit more effort than I expected at first.