Needed support outside my working hours
I initially expected support services to be more flexible for remote work schedules, but that was not quite the case. My working hours often fall in early morning or late evening, and I found that telephonic support was mostly available only during standard business times. This mismatch meant that whenever I encountered software issues or needed clarifications about calling tools and the dialer, I had to wait several hours for a resolution. The signup and payment processes were clear and painless, which was a positive, but the ongoing dependence on support felt frustrating given my schedule. Compared to other services I have used, which offer 24/7 assistance or at least better evening coverage, this experience was disappointing. While updates to the software were automatic and did not require frequent intervention, any related complications needed support attention that didn’t align with my hours. Overall, I would say the biggest gap was in the availability of timely help, something I had hoped would match the remote-friendly nature of the workflows.