Needed some patience to get good support
Initially, I found the labels and wording in the software a bit confusing, which made the early steps of onboarding take more effort than expected. I had to read through descriptions multiple times before understanding what certain database fields referred to and how to correctly use the dialer feature. When I reached out to support by phone, the interaction took some time because the agent needed to explain terminology several times and check details back and forth with me. While the representatives were patient, their explanations sometimes felt a bit circular rather than directly helpful. However, as I progressed, the training materials helped clear many of my doubts and made the system feel more manageable. The invoice and payment process was straightforward, thankfully, so at least billing was stress-free. Overall, I think the experience required some persistence to get comfortable with the software and receive satisfactory guidance. It wasn’t always smooth sailing, but with effort, I managed to get through each hurdle along the way and now feel I know how to use it better.