needed some digging but found most info
Finding exactly what I needed from support was not always straightforward, but it did the job after some effort. The knowledge base was decent and had most answers, though I had to navigate through a few layers to get to the right details about the calling tools and database features. Phone support was helpful but required some patience since wait times varied. The invoicing and sign-up processes were clearly documented, which saved me time. Automatic updates rolled out without much disruption, which was a relief. Overall, support communication was functional but could be a bit easier to navigate so that users spend less time hunting for information and more time focused on running their remote workflows.