Needed patience due to some repetition and wait times
When I contacted support, I noticed there was some repetition in the explanations I received. Although the team was polite and helpful, I had to repeat my issues across multiple calls which added to the time spent resolving problems. Waiting on the line was sometimes longer than expected too, which meant that getting even straightforward answers took a bit more effort. That said, once connected, support was thorough and made sure I understood how to navigate the software features, especially the database and dialer functionalities. The training was clear but occasionally I found myself looking up details again because the system updates sometimes introduced new options that weren’t instantly familiar. Billing and payment procedures were mostly hassle-free with automated invoicing, so no complaints there. Overall, the process of getting the help I needed wasn’t always the fastest or smoothest, but ultimately I managed to get the hang of things. It required patience and persistence more than I initially expected, yet things steadily improved over time as I grew more confident in using the software.