Needed more upfront guidance before purchase

Needed more upfront guidance before purchase

The sales and pre-purchase experience was generally good enough, though I felt some important details were missing upfront. For example, the onboarding process and extent of training services could have been made clearer before signing up. I had to put in additional effort to understand how the calling tools and database features really worked in practice. Also, there was limited info about the frequency and nature of automatic software updates. The invoicing and payment aspects were explained well, which was positive. Overall, I appreciate the straightforward approach but I think a more comprehensive overview before buying would improve new users’ confidence and reduce frustration.