Needed more polish than what I'd used before
Looking back after some months, I find the WFHI setup rather underwhelming compared to my past software. The onboarding felt lacking in depth and too stripped down; apparently, you have to figure out many details by yourself, which wasn't ideal for me. I did appreciate the dialer as it worked fairly well for call handling, but the database was nowhere near as intuitive as what I'd used before. Even the automatic updates, while frequent, sometimes slowed down my workflow unexpectedly. Sign-up and billing processes were just okay, no friction but not particularly impressive either. What's missing is a more streamlined, user-friendly interface and perhaps more accessible real-time support to explain features comprehensively. Reflecting on this, I expected a smoother integration into remote workflows, but it fell short in several places. I might look elsewhere considering these gaps.