2 out of 52 of 5Unverified experienceSales and pre-purchase
Needed more help than expected to get going
I was hoping the sales team would clearly outline everything I'd need to do next time I renewed or set up again, but that guidance was missing. The sign-up and invoicing processes were okay, but at several points, I found myself unsure whether I'd have the support needed if I faced the same steps again without assistance. It felt like essential details were skipped or not emphasized, which made me doubt if I'd manage smoothly on my own. The practical aspect of using the software was slightly easier than I feared, but I reckon I will be needing the helpdesk again in the future, unfortunately. It would be better if I could feel more self-reliant with the information provided now.