Needed more guidance during training, might ask help again
The onboarding and training provided were alright but felt somewhat incomplete to me. While the modules covered basics of the software, a few critical features of the calling tools and the database management were not fully explained. Because of that, I found myself having to figure out some parts on my own, which slowed down the start. The automatic updates seemed useful, but without clear walkthroughs, I’m not confident I’m using everything properly. I also noticed the invoice and payment steps lacked detailed instructions, which could cause confusion for others. Given this experience, I would probably seek additional support next time to fully understand the platform before diving in. It’s not a bad system, just that a little more detailed training and onboarding clarity would make a big difference in reducing the need for repeated help calls.