Needed more flexible hours support
I've been using the software and the telephonic support services while trying to fit this into my actual work hours. The onboarding was fairly smooth, and the calling tools worked fine during regular shifts. However, the problem was the support hours—they didn't quite match the times I am active. I explained this before, yet the available support hours stayed the same, leaving me occasionally stuck outside those windows. The dialing feature is reliable during daytime, but when I tried late evening calls, it got tricky. Payment and invoicing processes went as expected, no major hiccups. Automatic updates don't interfere much with the workflow, which is good, but I wish support could accommodate more varied working hours for truly remote flexibility. Overall, it's a good setup but somewhat rigid in terms of timing if your days aren’t standard nine to five.