Needed more fitting hours for support
So, I was hoping that the telephonic support would match the hours when I actually work, but that wasn’t the case for me. The support helpline is clearly helpful when available, and I guess I can’t complain about the way they explained things during one call, but the timing was off. I tried several times to get help outside their standard hours, which is a bummer because that’s when I needed it most. It honestly felt like the support was disconnected from the typical hours I keep, which made the whole experience a bit frustrating. I circled back many times to their online resources too, but sometimes I really needed to speak to someone live. I wish there was more flexibility in the support hours or perhaps an option for priority assistance that aligns better with various time zones or irregular working times. This gap was quite missing for me and really made me think twice about continuing my subscription without some way to address it.