Needed more clarity, took quite some effort
The explanations given before purchasing weren't very clear and required a lot of effort from my side to figure things out. While some parts of the sign-up and invoicing were fairly straightforward, other details about the software capabilities and training services were vague. I had to call support several times to get better insight, which was time-consuming. The descriptions of the calling tools and database features were technical and lacked plain language that could be grasped without prior knowledge. Also, the automatic updates process wasn’t well explained initially, so I wasn’t sure what changes to expect or how they would impact my current setup. Onboarding steps could have been better laid out to reduce confusion right from the start. Overall, I found that if you want to use this service effectively, you have to invest quite a bit of time understanding what exactly is included and how it works, which isn’t ideal for someone wanting a simple process.