Needed more clarity than I got, surprised by delays
I would say the support communication didn’t match what I really needed, so I doubt I’d reach out again soon for help. What surprised me the most was how long it took for them to respond fully to my requests. In a couple of cases, the initial answers were vague or didn’t address my main problem directly, and that made me have to call or message again, wasting extra time. Though the support team was polite, the pace of resolution was slower than I’d expected. The telephonic help sometimes felt generic, without the specificity I wanted about software features and updates. Because of this experience, I am hesitant to rely on their support again for troubleshooting. While I appreciate that they answered eventually, the back-and-forth was more than I anticipated and not quite what I hoped for in terms of efficient assistance.