Needed more clarity from support
I contacted telephonic support a few times because I was struggling with the database feature and how it synced with the dialer. Most calls involved repeating what I had already explained, which was frustrating. On one occasion, I had to wait over ten minutes before I got a representative, which delayed my work. They could at least have offered a callback option or better first-response service. I will give credit where it’s due: the software itself seemed stable and updates were automatically installed without problems. But the lack of effective communication and repeated explanations made my experience less efficient than I had hoped. If I hadn’t been stuck at a crucial step during onboarding, I might have progressed better. Overall, what was missing was a smoother support process that respects the user’s time and minimizes redundancy during calls.