Needed help again despite initial guidance
When I first engaged with the WFHI sales and pre-purchase process, I expected to manage it partially on my own. While the basic software features and training options were explained, I found there were gaps in the more detailed understanding of how the database and dialer tools would integrate with my specific workflow. At signup, the invoicing and payment systems were easy enough to handle without assistance, which was good. However, soon after, I needed additional help clarifying how automatic updates would affect my daily use and whether telephonic support included priority assistance. This meant I had to contact support more than I initially thought necessary, and the exchanges were generally helpful, but the need for repeated queries suggested the materials provided were insufficient for someone moderately experienced. Overall, the effort to fully grasp the setup was moderate but could have been reduced with better upfront information. I expect I’ll require further help in the future if I continue using their services.