Needed help again and likely to do so later
The sales and pre-purchase process was somewhat useful, providing enough information to get started with the software and training. However, it didn't fully prepare me for all aspects I encountered, especially when using the dialer and database features. The onboarding was decent but required multiple calls to support which delayed some of my setup. I understand this kind of service often needs some guided help, so I don't view this entirely as a fault. That said, I expect to request assistance again in the future because there are elements of the software that remain confusing or require updates. The payment and invoicing went without issue, and I was able to get access to automatic updates smoothly, which is a positive. In summary, while the experience was okay enough to continue, I have a reservation about the amount of support I will need ongoing. I'll likely use their help again, hoping future iterations reduce that need.