Needed clearer upfront info

I liked that the software itself is quite straightforward, but frankly, I felt like I had to figure out most of it on my own. There wasn’t much proactive guidance before purchase, so understanding the full scope of features took some trial and error. The sign-up was simple, yet beyond that, I was mostly left on my own to explore how the database and call dialer actually worked. I appreciate that there is telephonic support, but waiting for responses sometimes slowed down the process. It would have been better if there was a clearer walkthrough or demo upfront so I didn’t need to spend time guessing or researching through the training modules. Overall, good software, but not a fully guided experience before buying.