Needed clearer guidance on using the dialer
When I got started with the software, I found the basic training helpful enough to get going. But beyond that, a lot of details on how to use specific features like the dialer and database were left for me to figure out on my own. The support did respond to calls, which was good, but often they would rattle off instructions without confirming if I was following along or had the right tools ready. This made troubleshooting more frustrating than it should be. Also, the automatic updates sometimes changed interfaces but weren’t clearly communicated ahead, which meant I had to spend time reading through updated guides by myself. One thing I can say is that the invoicing and payment process was straightforward and I didn’t have issues there. But for a software service that emphasizes support and training, I expected a more hands-on approach when I hit roadblocks. As a user, I spent a good amount of time working things out independently rather than feeling guided through. So while parts of the system worked smoothly, the overall support experience left me doing most of the heavy lifting to get operational.