Needed clear details before I could commit
I found the whole pre-purchase information really lacking, which was disappointing since I wanted to understand the software ins and outs clearly before investing time and money. There was hardly any detailed explanation about how the calling tools or database features would fit with my current workflow. The sign-up process was a bit straightforward, but I was left to figure out most of the functionality on my own because the onboarding materials didn’t cover all practical scenarios. Support was not very proactive in clarifying things beforehand, so I had to spend extra hours trying to piece everything together. The payment and invoicing structures also weren’t as transparent as I expected, making me hesitant to go further without better guidance. Overall, it felt like the basics were missing, and I spent much of the time working things out without the kind of help I hoped to receive from the company.