Needed better support for my irregular working hours
I found the software’s overall access and usability quite good, and it fitted nicely with the majority of my working hours. The dialer and calling tools were reliable during the time I was logged in, and the automatic updates didn’t interfere with my sessions, which was a relief. The database interface supported managing contacts efficiently. However, one thing that I felt was missing was more flexible support for my actual working schedule, which tends to be quite irregular and includes some late evening hours. When I reached out for assistance during these off-hours, telephonic support wasn’t as readily available as during the daytime, which was frustrating as sometimes urgent troubleshooting was needed. Additionally, the sign-up and payment process was straightforward, but incorporating some clear communication about support availability aligned to various time zones would have improved my experience considerably. While training was helpful during the onboarding phase, I would have appreciated ongoing easier access to help outside regular business hours. As a result, although the software’s functional fit was good, the lack of support flexibility somewhat lessened its suitability for my specific work pattern. I hope this aspect is addressed, as otherwise I would recommend it based on the software alone.