Needed better navigation and search options
I went into the training hoping to quickly find the resources that would help me set up the calling tools. Unfortunately, the onboarding flow was rather confusing, and it took quite a bit of digging to locate basic tutorials. The database feature was mentioned, but I couldn't easily find detailed guidance on how to integrate it into my workflow. While the automatic updates happened seamlessly, the lack of a clear roadmap in the training made early days frustrating. It felt like I was missing a proper index or search function to help pinpoint exactly what was needed at each step, which slowed down the process considerably. I did appreciate the telephonic support being available, but that was more of a fallback than a proactive learning aid. If the training materials were more structured with easy-to-find sections and highlighted key setup steps, it would have made onboarding much less of a trial. As it stood, the experience left me wishing that navigation and search features were better developed to guide new users effectively through setup tasks.